TPEG product customer case: successful cooperation with Iranian customers
As a professional chemical company, we are dedicated to providing high-quality chemical raw materials to clients worldwide. Recently, we established a close partnership with a client in Iran, who has shown great interest in our TPEG monomer and plans to use our product in their newly constructed PCE mother liquor production facility.
Client Needs Analysis
The client requires samples of TPEG monomer for performance testing to ensure it meets production standards. They hope we can provide effective solutions to facilitate the acquisition of the necessary samples.
Solution Implementation
To address the client's needs, we adopted the following strategies:
Customized Sample Shipping Plan
We negotiated with the client to develop a flexible shipping plan. Considering international logistics constraints, we suggested that the samples be first sent to a logistics center in the Middle East, where local couriers would handle the secondary transportation. This plan effectively enhanced the efficiency of sample acquisition.Efficient Communication and Support
Throughout the process, we maintained frequent communication with the client, promptly providing essential technical documentation and compliance papers for the TPEG product to ensure smooth sample delivery. This efficient communication not only increased the client's trust but also expedited the decision-making process.Transparent Quotation Mechanism
We provided the client with clear FOB and CIF quotations for the TPEG product, making all costs transparent. During the inquiry process, we flexibly adjusted quotes and provided real-time updates to ensure the client could make the best purchasing decisions.
Client Feedback and Progress
After receiving the samples, the client conducted comprehensive tests and highly praised the quality and performance of TPEG. The test results exceeded the client's expectations and provided strong support for their subsequent production plans. The client expressed a desire to expedite the order to commence large-scale production.
Successful Payment and Cooperation
Upon confirming the sample quality, the client successfully completed the payment, marking the success of our collaboration. This partnership not only solidified the trust between us and the client but also laid a solid foundation for future long-term cooperation.
